Privacy Policy
Frequently asked questions
Here are some common questions about our company.
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order or make a purchase
- Create an account on our website
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer service and support
- Sending you order confirmations and updates
- Improving our website and services
- Personalizing your shopping experience
- Sending promotional emails (with your consent)
- Preventing fraud and ensuring security
- Complying with legal obligations
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you
- Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Consent: We may share information with your explicit consent
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request correction of inaccurate or incomplete information
- Deletion: You can request deletion of your personal information, subject to certain exceptions
- Opt-out: You can unsubscribe from marketing communications at any time
- Data Portability: You can request a copy of your data in a structured format
To exercise these rights, please contact us using the information provided below.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@skyhorse-fz.com
Phone: +971545605889
Address: Freezone, United Arab Emirates